Return Policy

To make your Shopluu experience as smooth as possible, I will assist you and answer your questions with my suggestions from the beginning until you receive your dress. But this is not the end. Also If you would have any question or issue about your dress after you receive it, just let me know and I will be keep in touch with all my care. You will also find many answers in my following policy about my after sale process.

When you will receive your dress, if something makes you unhappy, You must let me know about it in 3 DAYS after you receive your package and let’s talk and understand what is the issue.
If there is a mistake from MY SIDE then I can accept a return for fix, remake or full refund. The returned dress should be in completely new, unworn, good condition (no dirt, no perfume, no lipstick no cigarette smell, no stain, no damage etc.) and it's in original package. The return needs to be made in 3 Days upon the agreement of return. (More than three days,We have the right to refuse to return)
But please understand, I cannot refund RETURN SHIPPING cost.

(FOR CUSTOM SIZE AND CUSTOM ORDERS)
We are professional tailors, all of my Professional Effort and Care is to make Your Dress fit You well and the most important part of providing this is taking the most accurate measurements. That's why, It's very IMPORTANT for me if you follow my measurement instructions.
However, Due to Nature of Custom Orders, when you receive your dress you may need some alterations. I suggest you to plan for alterations with help of a local tailor and YOUR BUDGET ACCORDINGLY.
Also I cannot accept Returns or Refunds on following situations:
If your event is canceled or you changed your mind.

If you pass me wrong measurements.
If you complain that ''I made your dress in wrong measurements than you sent me'', then you should provide me pictures of your dress with measurement tape while you wear it, with assist of a professional seamstress.

If your measurements changed due to weight gain or loss.

If your dress is damaged because of wrong ironing or washing methods.

If you pass me wrong shipping details.

If you contact me about your issue in longer time than 3 DAYS after you received your package.

If you don't return your dress in 3 Days upon the agreement of return.

I can't accept a return or refund if the reason is you didn't like the style.
Please understand, If you are not sure about the style then I recommend you to visit a local prom shop and try on similar style dresses. This would help you to make your final decision.
Rush service fees are not refundable.

Custom Orders are not refundable.
Definition of Custom Order: All Orders made in Custom Measurements or with Custom Requirements are Custom Orders.


Please Note:
Although I attempt to represent online colors as accurately as possible, I cannot guarantee that the colors shown on your monitor will match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric.

Please feel free to contact me at shopluu01@gmail.com for any of your questions.
★ Reviews

Let customers speak for us

630 reviews
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Succeeded my expectations!

I was originally skeptical about the outcome of the dress. I had thought it would be poor quality. But my goodness! It looks exactly like is does on the picture. Everything is just perfect- the tulle, the corset, and the sequins. It is so expertly crafted and I envy the dressmaker. Truly a wonderful, brilliant piece that succeeded my expectations. A beautiful craft.

Great dress!! Highly recommend.

LOVED the dress!! It was much better quality than I was expecting- thick velvet/satin material and lined. I wore it to a formal wedding and received a ton of compliments on it. I also want to note that the customer service was great and my questions regarding shipping were answered quickly. The only negative was that I couldn’t move my arms up because of the sleeves and you need someone to help with lacing up the back of the dress.
Sizing: I’m 5’9”, 140lbs, 32c. I ordered a size 4 black satin short prom dress, which was a little tight but fit. A size 6 may have been more comfortable for me. The length went a little past my knees. The top stayed on very securely and did not slide down at all because of the lacing in the back. If you have a bigger bust, I recommend going up a size. I’d say overall that this dress fit true to size.

BEAUTIFUL!!

This dress was absolutely stunning! The material is very high quality and the dress is very well made. The custom sizing was also a perfect fit.
Bought this with a rush order and it came within twenty days to Australia!!
Very satisfied with this purchase and will definitely be ordering from here again.

I would give it 10 stars if I could!

Oh my goodness! My dress was beautiful. I wore it for my cousins weeding and it was just fantastic. I was worried it wouldn't arrive on time, but I the day before I left and wow it was amazing. Customer service was great too! I'm for sure ordering from here again! 💛

Great dress

I got this dress for my year 12 formal and it fits perfectly and looks amazing. Highly suggest!